Unit 15 - 398 Steeles Ave West, Thornhill, ON 647-706-6977
Direct billing available for eligible services.
FAQ

Frequently asked questions.

Answers about booking, clinic policy, massage, insurance, and treatments.

Questions

What clients ask most.

General massage FAQ

What types of massage services do you offer?

We offer Thai massage, RMT massage, hot stone massage, acupuncture, osteopathy, and nail care.

Is massage therapy safe?

Yes, massage therapy is safe when provided by trained and licensed professionals.

How often should I get a massage?

The frequency depends on your needs. Some clients benefit from weekly sessions, while others choose bi-weekly or monthly massage.

How much is a 1 hour massage?

A 60-minute RMT massage is $120 plus HST. See the Services page for the full price list by duration and treatment type. Thai massage first visit only $70 (not covered by insurance)

Do I need to prepare before my appointment?

No special preparation is needed. Arrive a few minutes early, wear comfortable clothing, and let your therapist know about any medical conditions or injuries.

Do you treat first-time clients?

Absolutely. We guide first-time clients through the process and tailor every treatment to your comfort and needs.

Can I combine multiple services in one visit?

Yes, subject to availability — for example a massage with acupuncture. Please contact us to arrange it. And Thai massage first visit only $70 (not covered by insurance)

Is your clinic clean and hygienic?

Yes. We follow strict hygiene and sanitation standards so every visit is safe and comfortable.

Booking and clinic FAQ

How do I book an appointment?

You can book online through the website, call the clinic directly, or visit in person.

Do you accept walk-ins?

Walk-ins are welcome based on availability, but booking ahead is recommended.

Do you offer direct billing?

Yes, direct billing is offered for most major insurance providers for eligible services.

Is parking available?

Yes, free parking is available for clients visiting the clinic.

Can I choose my therapist?

Yes — you can request a specific therapist when you book, subject to availability.

What are your clinic hours?

We are open seven days a week, 10:30 a.m. to 7:00 p.m. See the Contact page or call us for current hours.

Where are you located?

Unit 15 - 398 Steeles Ave West, Thornhill, ON L4J 6X3 — in the Thornhill and Steeles area, with easy access from nearby neighbourhoods.

What insurance providers do you work with?

We work with most major Canadian insurers for eligible services such as RMT massage and acupuncture. Contact us to confirm your provider for direct billing.

Do I need to bring anything to my appointment?

Please bring a valid ID and your insurance details if you plan to use extended health benefits.

What payment methods do you accept?

We accept cash, debit, major credit cards, and insurance payments where applicable.

What is your cancellation policy?

A deposit secures your booking (10% of the service fee online, or $10 by phone or walk-in). You can cancel or reschedule free up to 12 hours before your appointment; with less than 3 hours' notice or a no-show, the full service rate applies.

How early should I arrive?

Arrive 5–10 minutes early to complete any forms and relax before your session.

Do you offer gift cards?

Yes — gift certificates make a great gift for any occasion. Call us or visit the clinic to purchase one.

Treatment FAQ

What is Thai massage?

Thai massage combines stretching, acupressure, and rhythmic movements to improve flexibility, circulation, and wellness.

Does hot stone massage hurt?

Hot stone massage therapy is gentle and deeply relaxing.

Is osteopathy treatment safe?

Osteopathy treatment is safe and gentle when performed by trained practitioners.

Is Thai massage good for stress relief?

Yes — Thai massage is highly effective for reducing stress and promoting relaxation.

What is RMT massage?

RMT massage is performed by a Registered Massage Therapist and focuses on pain relief, injury recovery, and therapeutic treatment. We provide receipts for insurance.

Is RMT massage covered by insurance?

Most extended health plans in Canada cover RMT massage. We provide receipts, and direct billing is available for eligible plans.

What is acupuncture treatment?

Acupuncture uses fine needles at specific points to support natural healing — it may help with pain, stress, headaches, migraines, sleep, and muscle tension. Most people feel little to no discomfort.

What is osteopathy treatment?

Osteopathy is a gentle, hands-on therapy that works with the muscles, joints, and connective tissue to improve mobility, posture, and overall body balance.

What is hot stone massage?

Hot stone massage places warm stones on key areas of the body to relax muscles and improve circulation — gentle and deeply relaxing when performed by trained therapists.